Location: Mexico City | On-site
Industry: Tourism / Services | International Environment

An international company currently undergoing growth and transformation is looking for a Head of Human Resources – Tourism Sector to lead the overall HR strategy and operations, with direct exposure to Senior Management and ongoing collaboration with multicultural and international teams.

THE CHALLENGE

We are looking for a strategic, hands-on HR leader capable of strengthening and evolving the Human Resources function while supporting the company's growth.

This role requires a strong combination of strategic vision and operational execution, with the ability to develop new talent, culture, technology and organizational development initiatives while ensuring a solid day-to-day HR operation.

The Head of Human Resources will lead the overall People & Culture / Human Resources agenda, including:

• Overall Human Resources strategy and operations.

• Attraction and recruitment of operational and administrative talent, primarily for tourism operations, ensuring timely staffing to support business growth, seasonality and operational demands.

• Design and execution of recruitment strategies for operational, specialized and administrative positions.

• Personnel administration and oversight of pre-payroll processes.

• Employee and labor relations, ensuring compliance with Mexican labor regulations.

• Training, learning & development and career planning.

• Performance management, employee engagement, organizational climate and culture.

• Compensation & Benefits.

• HR metrics, KPIs and management reporting.

• HR budget planning and control.

• Implementation and continuous improvement of HR processes, policies and HRIS solutions.

• Change management and HR digital transformation.

• Communication and stakeholder management across local and international teams.

• Leadership and development of the Human Resources team.

KEY REQUIREMENTS

• Proven experience leading the Human Resources function in a comprehensive, end-to-end capacity.

• Experience managing multisite operations and both operational and administrative workforces.

• Strong experience in operational recruitment and selection, ideally within tourism, hospitality, services, call centers/BPO or other fast-paced environments with ongoing staffing requirements.

• Proven ability to develop talent acquisition strategies in response to workforce growth, turnover, seasonality and hard-to-fill operational positions.

• Strong knowledge of Mexican labor law (LFT), employee relations, personnel administration, payroll processes, IMSS and INFONAVIT.

• Experience in Learning & Development, Organizational Development, Performance Management and Employee Engagement.

• Experience leading transformation projects, process improvements and HR technology / HRIS implementations.

• Strong understanding of HR metrics, KPIs and budget management.

• Experience working directly with Senior Management and cross-functional stakeholders.

• Advanced English is required, with the ability to communicate effectively in professional and executive-level environments.

• Experience working with multicultural and international teams is highly valued.

• Availability for occasional travel.

KEY COMPETENCIES

Leadership | Business Acumen | Change Management | Influence | Executive Communication | Stakeholder Management | People Management | Results Orientation | Adaptability | Strategic Thinking | Operational Execution

We are looking for someone who can truly combine strategy + execution: an HR leader who is comfortable discussing people strategy, KPIs and budgets with Senior Management, while also maintaining a deep understanding of the operation and stepping in when the business requires hands-on HR leadership.